Rule No. 1: Comprehensiveness

Any order taken for a product appearing in the online store implies full and unreserved acceptance of these general conditions of sale. No general or specific condition appearing in documents sent or delivered by the customer may be incorporated herein, insofar as such documents are incompatible with these general conditions. Should any of the clauses of this contract be rendered null and void by a change in legislation, regulations or by a court decision, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.

Rule 2: Entry into force – order validation

The present terms and conditions come into force when the customer validates his order. He therefore declares that he accepts these terms and conditions in full and without reservation. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by

Rule 3: Proof of transaction

The data recorded by constitutes proof of all transactions between and its customers. The data recorded by the payment system constitutes proof of the financial transactions.

Rule 4: Price

Prices are country-specific. reserves the right to modify its prices at any time, but undertakes to apply the rates in force at the time the order is placed. The products remain the property of until full payment has been received by

Rule 5: Method of payment

To pay for his order, the customer has all the means of payment mentioned on the order form. The customer guarantees that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations or in the event of non-payment. reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order. has set up an order verification procedure to ensure that no one uses another person’s bank details without their knowledge. As part of this verification, the customer may be asked to send a copy of an identity document and proof of address by e-mail or post. The order will only be validated after receipt and verification of the documents sent.

Rule 6: Availability undertakes to honour orders received on the website only within the limits of available stocks of products. If the product is not available, undertakes to inform the customer as soon as possible. The latter will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or an exchange of the product. In the event of a temporary stock shortage, we give the customer the option of cancelling the order or accepting a longer delivery period, upon receipt of the temporarily unavailable items. All products such as Renault car radio code, Ford car radio code, Nissan car radio code, Seat car radio code, Audi car radio code, Volkswagen car radio code, Renault authentication code etc… are available 24/7!

Rule 7: Delivery terms

The product ordered is delivered by email, sms, postal circuit or by an independent carrier, depending on the nature of the product ordered and at the exclusive initiative of, to the address shown on the order form. Delivery times are quoted ex-warehouse. The choice of delivery method depends on the weight, volume and value of the items.

Rule 8: Delivery times undertakes to make deliveries within 48 hours of full payment of the order by the customer, or 24 hours if the option is chosen. In the event of unusual delays, an e-mail will be sent to the customer. In the case of items that can be delivered on different dates depending on availability, the delivery time is based on the longest delivery time. reserves the right to split deliveries. Shipping and handling charges will only be invoiced for a single shipment. In the case of payment by credit card, the times indicated correspond to the processing and delivery times of the products. If the customer has not received anything within 6 days of validation of the order, he/she must notify, which will process the order directly and, if necessary, reship it.


Rule 9: Delivery errors undertakes to refund or exchange products that do not correspond to the order (defective or non-conforming). The customer must formulate by any means (e-mail, registered mail with acknowledgement of receipt…) the day of the delivery or at the latest in the 14 working days following the delivery any complaint concerning articles not corresponding to its order (error of delivery, nonconformity of the products…). Complaints should be addressed to the Customer Service Department, whose contact details are given in article 11. On complaints, the customer must indicate his contact details, the order number, the product references shown on the delivery note and the reasons for his complaint. Any claim made after this deadline will not be accepted. The return of products in the event of a product error, defect or non-conformity can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.). To facilitate administrative management, we recommend that you obtain a tracking number before returning the product.

To obtain this file number, the customer must send an e-mail to:

Rule 10: Customer & technical service contact details

For any information or question related to your order, our Customer Service is at your disposal :

Email :

Rule 11: Product warranties

Manufacturer’s warranty on technical products :

The commercial warranty offered by is the manufacturer’s warranty. The warranty period included in the prices is the one mentioned in the descriptive information of the product on the site. It takes effect on the date of receipt of the parcel, the date shown on the purchase invoice being taken as proof. It covers the repair of the device (parts and labor) for a period of 2 years from receipt of the product by the consumer. As this is a manufacturer’s warranty, servicing is generally carried out at the manufacturer’s service stations. Our Technical Department will inform you of the procedures for carrying out the work. The customer can contact him using the contact details specified in article 11.

This contractual warranty is subject to normal use of the device and to proper maintenance in accordance with the manufacturer’s instructions supplied with the product. Implementation of this commercial warranty is also subject to the absence of intervention by a third party not approved by the manufacturer. In the event of a breakdown or lack of conformity of the product, deemed irreparable by the technicians delegated by the manufacturer, and wherever possible, a standard exchange for an equivalent product will be offered. If necessary, a refund will be made.

They do not cover abnormal or non-conforming use of the products, breakdowns linked to accessories, defects or consequences due to non-conforming use, to the use for which the product is intended. To find out about the steps to be taken in the event of a product problem or breakdown, the customer can contact the Technical Service department using the contact details specified in article 11. In this case, shipping and return costs will be at the customer’s expense. In order to benefit from the product warranty, it is essential to keep the product purchase invoice.

It is necessary to obtain a return agreement before returning any product.

To obtain this return agreement, the customer must send an e-mail to:

Should the customer fail to follow this procedure, will not be able to proceed with the above-mentioned refund or exchange.

Rule 12: Intellectual property

All elements of the site, are reserved under copyright and intellectual property for the world. In this respect, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes is permitted, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement of copyright and is punishable under French Intellectual Property law without the prior authorization of Total or partial reproduction of the site is strictly forbidden.

Rule 13: Liability cannot be held responsible for any loss of data or files. It is the buyer’s responsibility to make all necessary backups. cannot be held responsible for the total or partial impossibility of using the products, in particular due to incompatibility of equipment, and cannot be held liable for compensation or reimbursement.The products in the databases have been entered according to the information provided by the suppliers. is responsible for the content of the works and may be held liable to the purchaser.

Rule 14: Personal data undertakes not to divulge to third parties any information provided by the customer. These are confidential. It will only be used by its internal services to process the order and to reinforce and personalize communication and the cultural and product offer reserved for code-autoradio customers, in particular by newsletters to which the customer will be subscribed, as well as in the context of personalizing the site according to the customer’s centers of interest. In accordance with the French Data Protection Act of January 6, 1978, users have the right to access and rectify data concerning them.

Rule 15: Applicable law

This contract is governed by French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.